By David Coleman, Stewart Levine
With the arrival of net 2.0, we're seeing dramatic alterations within the means humans engage with one another through the net. Blogs, Wikis, on-line groups, social networks, and disbursed groups are only a number of the methods those applied sciences are shaping our interactions. David Coleman is a professional within the zone of collaborative procedures and applied sciences and Stewart Levine is knowledgeable on tips on how to get humans to interact extra successfully. jointly David and Stewart surround a holistic view of those new applied sciences and strategies and aid teams, groups, departments and companies to paintings higher and extra successfully through the years and distance.
Read or Download Collaboration 2.0: Technology and Best Practices for Successful Collaboration in a Web 2.0 World PDF
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Extra resources for Collaboration 2.0: Technology and Best Practices for Successful Collaboration in a Web 2.0 World
Often at these support levels not only do the support staff know more, but they will often work with each other (collaborate) to get an answer to the irate customer’s question or issue. Pareto’s Law also applies here: Typically, 80% of focus and attention in a process is on the part that is successful, while only 20% is applied to process exceptions—the stuff that goes wrong. Just the opposite should happen, because, in reality, process exceptions take up 80% of your resources and are often the most cycle-time sensitive.
0 world. Combine this with the fact that processes and projects are getting more complex and distributed, and we have a challenging situation. In the 90’s, collaboration was primarily about working with colleagues within the corporate firewall. Today, it often means working with people inside and outside the organization (in your “value network”) who have a wider spectrum of roles and relationships in this ecosystem that develops across and between organizations. All the old rules of process efficiency and optimization still apply however, but today they must be translated to work across organizations, which often mean creating a Virtual Team Space (VTS) that is driven by collaboration.
From a people perspective these trends are positive. The more varied and rich the communication channels the closer they approach the delivery of face to face communication. Trend 2: Presence Everywhere One of the most interesting aspects of real-time collaboration (RTC) technology is the ability to detect the presence of someone online. In addition, you can also tell their status, that is, if they are on the phone, typing on their computer, etc.