Download Helping: how to offer, give, and receive help by Edgar H. Schein PDF

By Edgar H. Schein

Helping is a basic human task, however it can be a complex one. All too frequently our honest deals of support are resented, resisted, or refused—and we regularly react an analogous method while humans attempt to support us. during this seminal e-book at the topic—named one of many best 5 management books of 2009 via strategy+business magazine—Edgar Schein analyzes the social and mental dynamics universal to all kinds of supporting relationships, explains why assistance is frequently no longer worthy, and indicates what any would-be helpers needs to do to make sure that their help is either welcomed and surely necessary. utilizing examples from many sorts of relationships—doctors and sufferers, specialists and consumers, husbands and wives—Schein deals particular options and illuminating examples that support us confirm what kind of aid to provide and the way top to provide it in any state of affairs. those suggestions not just follow to all types of one-on-one supporting in own relationships, educating, social paintings, and drugs but in addition might be usefully utilized to teamwork and to organizational leadership.

Show description

Read Online or Download Helping: how to offer, give, and receive help PDF

Best business culture books

Psychology: A Self-Teaching Guide

An entire path, from mind biology to irregular psychology enormous quantities of questions and lots of assessment checks Key strategies and phrases outlined and defined grasp key suggestions. resolution hard questions. arrange for checks. study at your personal speed. What are the 2 uncomplicated mental dimensions of feelings?

Internet retail operations : integrating theory and practice for managers

The expanding approval for on-line buying makes net retailing a megatrend that can not be overlooked. The collaboration of 2 co-authors bringing educational rigor and broad consulting event into the combination, net Retail Operations: Integrating idea and perform for Managers bargains enduring insights on operational concerns and ideas for the administration of net offer chains.

Capitalism: Money, Morals and Markets

Capitalism has lifted hundreds of thousands out of poverty. below its guiding hand, residing criteria through the Western international were remodeled. extra afield, the path blazed by way of Japan is being by means of different rising marketplace international locations around the globe, developing prosperity on a panoramic scale.

And but, capitalism is unloved. From its discontents to its outright enemies, voices compete to indicate the issues within the approach that let more and more strong elites to snatch an ever higher proportion of our collective wealth.

In this incisive, clear-sighted consultant, award successful monetary occasions journalist John Plender explores the paradoxes and pitfalls inherent during this terribly dynamic mechanism – and in our attitudes to it. Taking us on a trip from the Venetian retailers of the Rennaissance to the sparkling temples of trade in 21st-century Canary Wharf through the South Sea Bubble, Dutch tulip mania and manic-depressive playing addicts, Plender indicates us our financial production during the eyes of philosophers, novelists, poets, artists and the divines.

Along the way in which, he delves into the ethics of debt; unearths the reality concerning the unashamedly materialistic inventive giants who pioneered copyrighting; and strains the trail of our instinctive conviction that marketers are grasping, unethical opportunists, hell-bent on capital accumulation, whereas production is innately virtuous.

Thoughtful, eloquent and in particular compelling, Capitalism is a notable contribution to the long-lasting debate.

Extra info for Helping: how to offer, give, and receive help

Example text

However, situational proprieties can change these rules. If I meet an old buddy and treat him very formally because I don’t remember him, he could well take umbrage at being forgotten, and I could be quite embarrassed by my memory failure. If we offer help, we expect one of two things to happen. Either it is accepted and appropriately appreciated afterward; or it is not accepted, but we are thanked immediately for our offer. It is not OK for the other person to walk away without a response. If offered help, we either have to accept it and be grateful for it or refuse it right away with a polite thank you and/or an explanation of why we cannot accept it.

Role relationships come to be scripted early 22 HELPING in life, and the normal process of living can be seen as playing out a set of scenes in which we act out appropriate behavior. Such acting reflects our learning of how much value to claim for ourselves and how to play both actor and audience appropriately in the daily flow of social interaction. The degree to which the metaphor of theater dominates our thinking can be illustrated by the language we use. We use many words and phrases that imply that we are playing a part.

Bringing in a consultant means we can’t solve our own problems. S. being a prime example, the stigma of needing help also shows up in the reluctance to admit or advertise that one uses servants of various sorts. The sense of being one down applies not only to one’s perception of oneself vis-à-vis the helper, but can be even more strongly felt in relation to others in one’s work organization. In many companies, to seek the help of a consultant is tantamount to admitting that one cannot do one’s job.

Download PDF sample

Rated 4.39 of 5 – based on 37 votes