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By Arthur M. Langer

This ebook is designed to aid enterprise and person managers comprehend and take care of the various matters focused on constructing studying organisations and integrating a huge part: their IT firms. The booklet presents a mix of study case reviews and present theories on organizational studying within the place of work, to supply researchers and company practitioners instruments to include a transforming into info know-how infrastructure with their latest crew tradition.

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Extra info for IT and Organizational Learning: Managing Change through Technology and Education

Sample text

Necessary if lessons are to be learned” (Garvin, 2000, p. 100). I temporarily reorganized IT employees into “SWAT” teams (subgroups formed to deal with defined problems in high-pressure environments) so that they could be eminently consumed in the needs of their community partners. Dealing with many crisis situations helped the IT department change the existing culture by showing users how to better deal with technology issues in their everyday work environment. Indeed, because of the importance of technology in the new location, the core business had an opportunity to embrace our knowledge and to learn from us.

I also got a commitment from IT staff that we would not cover up our problems during the sessions, but would deal with all issues with trust and honesty. I also believed that the line managers would reciprocate, and allow us to attend their staff meetings. A number of IT individuals were concerned that my approach would only further expose our problems with regard to quality performance, but the group as a whole felt compelled to stick with the beliefs that honesty would always prevail over politics.

The challenge in determining the best organizational structure for IT is posed by the accelerating technological advances of the past four decades, and by the difficulty in comparing organizational models to consistent business cases. Consequently, there is no single organizational structure that has been adopted by businesses. While most chief executives understand the importance of using technology as part of their business strategy, they express frustration in determining how to effectively implement a technology-based strategic approach.

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