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Extra resources for Reengineering The Corporation
Ambiguity is at the heart of game playing," says author and business administration professor Dennis Slevin. " How can you, as an employee, do that? , and formerly an associate partner with Andersen Consulting. "Express to your boss what you expect to get out of your job, what you expect to learn and earn. " Tend to the Care and Feeding of the Boss By and large, bosses are not producers. They need others, like you, to do the work. Do it, and do it exceptionally well, and you wield real power. You become a feeder, less likely to have your hand bitten or to be roped into games than a nonfeeder.
President of Summit Consulting Group, a Rhode Island-based firm specializing in management and organizational development, and author of Our Emperors Have No Clothes. "Cutting the mustard"achieving career successfor today's middle manager usually means cutting wages, bene- Page 7 fits, and personnel while concurrently jacking up subordinates' workloads. Those are the marching orders from above. The manager feels caught in that clicéd localebetween a rock and a very, very hard place. The ugly choices available are to butt heads with those above or manipulate those below.
In the United States, the middle class rose to prominence only in the years following World War II. The current generation, and the bulk of today's workforce, is the first workforce in history to have been predominantly raised in middle-class families. People who come from nice suburban homes grow up with certain expectations of how they should be treated. They expect a certain degree of courtesy and consideration. "Unlike the poor and uneducated, people raised middle class come to feel a certain amount of entitlement.