By Chris Lauer
Southwest airways turns in-depth interviews with the company's leaders, managers, staff, and passengers right into a robust case research of this hugely winning, game-changing enterprise. starting from the early days of the corporate to the current, the booklet covers the heritage of the airline and its founders, whereas additionally detailing the original company tradition that pulls staff and passengers alike. all through its historical past, Southwest has championed a tradition that places staff first, making a efficient crew through hiring for "attitude sooner than flair" (because talents could be taught) and permitting staff to be themselves at paintings. The founders' philosophies of "servant management" and a "fun-LUVing" angle proceed to draw staff and impact the company's day-by-day paintings this present day. In detailing the airline's internal workings within the phrases of its personal humans, this ebook indicates different businesses how they could emulate Southwest's robust company version and techniques, in addition to its hiring practices and company tradition.
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Additional resources for Southwest Airlines (Corporations That Changed the World)
In the meantime, customers outside of that region continued to request service from Southwest. After Gary Kelly took over the top spot as CEO at Southwest, the time was right for the airline to address the restrictions of the Wright 26 Southwest Airlines Amendment. In 2005 and 2006, Southwest fought hard to get the law repealed by the new Congress that was now in office. But American Airlines and DFW, the site of American’s hub, battled Southwest to keep the Wright Amendment intact. In the middle of that fight against the amendment, St.
One of the main points of Jacobs’s book is also one of the main things that leaders at Southwest Airlines have done for years: Tap into the human spirit. ‘‘It does amazing things for you,’’ Jacobs believes. Jacobs explains that Southwest has tapped into something powerful. He says that when ‘‘you redefine the model of American industry, you begin to leverage what Americans do really well, and it ain’t producing Toyotas! ’’ He explains that leveraging the spirit of freedom to innovate at work using your own personal skills and talents gets people very excited about their work: ‘‘They not only get incredibly excited about it, but all the data is telling us that it makes businesses much more successful.
Three and a half months after the publication of the Forbes article, Parker stepped down as CEO and vice chairman of Southwest Airlines. His replacement was Gary Kelly, who had previously been executive vice president and chief financial officer (CFO). When making the announcement, Southwest’s chairman Kelleher said: ‘‘Our entire board salutes Jim for his myriad accomplishments and for being an outstanding individual. ’’17 The company reported that Parker resigned for personal reasons. Although he would remain a respected business leader while working with other companies, teach courses in frontline leadership and security at MIT, and write a book about his experiences at Southwest, Parker’s long tenure with Southwest Airlines was over.